Support policy

Support for purchased extensions is given up to one year after the purchase date. If you wish to get support after one year, you must renew your license key, or purchase a new license for the extension you wish to get support for.

Support will only be given to the holder of the licence, and you’ll need to be logged into the account which purchased the add-on to submit support requests.

What is covered by support

Support covers:

  • Help with product installations, configuration and usage
  • Bug fixes for purchased add-ons
  • General guidance related to WP Job Manager

What isn’t covered by support

Support does not cover:

  • 3rd Party products and services
  • Add-ons obtained from non-official channels
  • Customisations

We may require you to disable 3rd Party products which are installed alongside our Products before we will be able to assist you.

Customisations

We provide our products as is. We do not customise our products on demand or support 3rd Party customisations. A customisation is anything that changes the way the products looks or functions relative to how we make our products available to you.

We will do our best to offer advice and guidance, and direct you to the appropriate resources if you require assistance with a customisation, but we don’t take responsibility or endorse any 3rd Party solutions for customised products

Response times

Although we strive to respond to all queries within 48 hours, our actual response times may vary and we may well take longer to respond to more advanced or technical queries, or during holidays and weekends.

Problem with Downloading

Please write me back at kishore[@]opentuteplus.com or using contact page. Thanks 🙂